| 1 | Information We Collect | We collect personal details (name, address, phone, email), payment information, service usage data, and technical information (IP address, device identifiers) when you subscribe or use our services. |
| 2 | How We Use Your Information | Your data is used to provide and improve cable TV services, process payments, send updates, handle customer support, and comply with legal obligations. |
| 3 | Data Sharing & Disclosure | We do not sell your personal data. We may share it with trusted partners (e.g., payment processors, technicians) solely for service delivery and only under confidentiality agreements. |
| 4 | Cookies & Tracking | Our website may use cookies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. |
| 5 | Data Security | We implement industry-standard security measures (encryption, firewalls, access controls) to protect your information from unauthorized access, alteration, or disclosure. |
| 6 | Retention of Data | We retain your personal data as long as your account is active or as needed to provide services, and for a reasonable period thereafter for legal or business purposes. |
| 7 | Your Rights | You have the right to access, correct, or delete your personal data. Requests can be made via our customer support. We will respond within applicable legal timeframes. |
| 8 | Third-Party Links | Our services may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to read their policies. |
| 9 | Children's Privacy | Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware, we will delete it. |
| 10 | Changes to This Policy | We may update this Privacy Policy periodically. Material changes will be notified via email or prominent notice on our website. Continued use implies acceptance. |
| 11 | Contact Us | For privacy-related inquiries, please contact our Grievance Officer: Vijaya Prabha Cable TV, [Address], Phone: [Number], Email: privacy@vijayaprabha.com. |
| 12 | Consent | By subscribing to our services, you consent to the collection and use of your personal information as described in this Privacy Policy. |
| 13 | Payment Data | Payment transactions are processed by secure payment gateways. We do not store full credit/debit card details; only transaction references are retained. |
| 14 | Service Communications | We may send you service-related emails or SMS (e.g., installation reminders, outage alerts). You cannot opt out of these essential communications. |
| 15 | Marketing Communications | With your consent, we may send promotional offers. You can withdraw consent at any time by contacting us or using the unsubscribe link. |
| 16 | Data Transfer | Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data. |
| 17 | Legal Compliance | We may disclose your information if required by law, court order, or governmental authority, to protect our rights or the safety of others. |
| 18 | Account Deactivation | If you wish to close your account, please contact customer support. We will delete or anonymize your personal data, subject to legal retention requirements. |
