| 1 | Eligibility for Refund | Refunds are applicable only for services that have not been fully rendered or for equipment returned in original condition within the specified period. |
| 2 | Request Window | Customers must submit refund requests within 15 days of service activation or product delivery. Requests beyond this period may not be processed. |
| 3 | Proof of Purchase | All refund requests must include valid invoices or receipts as proof of subscription or equipment purchase. |
| 4 | Service Cancellation | If a customer cancels a subscription before the billing cycle ends, partial refunds may be processed after deducting service fees. |
| 5 | Equipment Return | All rented set-top boxes, remotes, and other equipment must be returned in proper working condition for a full refund to be processed. |
| 6 | Damaged Equipment | Refunds may be reduced if equipment is damaged, missing, or tampered with, as assessed by Vijaya Prabha Cable TV staff. |
| 7 | Non-Refundable Charges | Installation charges, late fees, or service activation fees are generally non-refundable unless otherwise specified in a promotional offer. |
| 8 | Refund Processing Time | Approved refunds will be processed within 7–10 business days from the date of approval, depending on the payment method. |
| 9 | Payment Mode | Refunds will be issued using the same payment method used during the original subscription or purchase unless otherwise agreed. |
| 10 | Promotional Services | Services availed under promotional offers or discounts may have specific conditions regarding refunds and may not be eligible for full reimbursement. |
| 11 | Technical Issues | Refunds due to service interruptions, network issues, or technical problems will be assessed on a case-by-case basis and may be prorated. |
| 12 | Unauthorized Requests | Refund requests made by unauthorized parties or without proper account verification will be rejected for security reasons. |
| 13 | Account Closure | If a subscriber closes their account voluntarily, refunds for unused services will be processed after deducting applicable fees. |
| 14 | Multiple Subscriptions | If a subscriber has multiple subscriptions, refunds will be calculated individually for each service or package. |
| 15 | Dispute Resolution | Any disputes regarding refunds will be resolved as per Vijaya Prabha Cable TV’s customer service escalation process. |
| 16 | Partial Service Refund | If a service was partially used, refunds may be prorated based on usage and the remaining subscription period. |
| 17 | Subscription Upgrades | No refunds will be provided for subscription upgrades; balance adjustments may be applied to the next billing cycle. |
| 18 | Refund Rejections | Refund requests that do not meet the eligibility criteria will be rejected, and the subscriber will be informed via email or SMS. |
| 19 | Fraudulent Requests | Requests identified as fraudulent or misleading will not be entertained and may result in account suspension. |
| 20 | Force Majeure | Vijaya Prabha Cable TV is not liable for refunds due to disruptions caused by natural disasters, strikes, or other uncontrollable events. |
| 21 | Communication | All refund communications will be sent via registered email or SMS. Subscribers must ensure contact details are up-to-date. |
| 22 | Refund Confirmation | Subscribers will receive a confirmation notification once a refund has been approved and processed. |
| 23 | Feedback Requirement | The company may request feedback or reason for service cancellation before processing refunds. |
| 24 | Non-Transferable | Refunds are non-transferable and must be claimed only by the subscriber whose account or service was originally registered. |
| 25 | Policy Updates | Vijaya Prabha Cable TV reserves the right to update or modify the Return & Refund Policy at any time. Subscribers will be notified of significant changes. |
